Terms of Service

1. Acceptance of Terms

By accessing or using Scalix 26 (the "Service"), operated by Scalix26 LLC ("Scalix26," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. We reserve the right to update these terms at any time. Continued use of the Service after changes are posted constitutes your acceptance of the revised terms.

2. Description of Service

Scalix 26 is an AI-powered communication assistant that helps businesses manage customer interactions across phone, SMS, email, and messaging platforms. The Service uses artificial intelligence to answer calls, respond to messages, schedule appointments, and handle other communication tasks on your behalf. Where the Service is used to send communications to your own end customers — including review requests — those messages are governed by your business's own consent, opt-in, and messaging-compliance obligations, separate and distinct from Scalix26's own direct customer support messaging program described in Section 14.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration and keep your account information updated. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in violation of any applicable laws or regulations. You may not use the Service to send spam, fraudulent communications, or harassing messages. You are solely responsible for the content of all communications sent through the Service on your behalf. Scalix26 reserves the right to suspend or terminate accounts that violate these terms.

5. Subscription and Billing

The Service is offered on a subscription basis. Fees are billed in advance on a recurring basis according to the plan you select. You agree to pay all fees associated with your subscription plan. All fees are non-refundable except as expressly stated in our cancellation policy. We reserve the right to change pricing with 30 days' notice.

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of that period. To cancel, use the cancellation option in your account settings or contact support@scalix26.com.

7. AI Limitations

Scalix 26 uses artificial intelligence to generate automated responses. While we continuously work to improve our systems: (a) AI-generated responses are automated and may not always be fully accurate or appropriate for every situation; (b) we do not guarantee the accuracy of any AI-generated content; and (c) you should verify important information independently and not rely solely on automated responses for critical business or legal decisions.

8. Third-Party Integrations

The Service may integrate with third-party platforms (such as Google, Meta, and Twilio). Your use of those platforms remains subject to their respective terms of service. We are not responsible for the availability, accuracy, or practices of any third-party services.

9. Intellectual Property

The Service, including its software, design, logos, and content, is owned by Scalix26 LLC and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business purposes during your subscription period.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCALIX26 LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE FEES YOU PAID TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Scalix26 LLC and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these terms, or the content of communications sent through the Service on your behalf.

13. Governing Law

These Terms of Service are governed by the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes arising out of these terms shall be resolved exclusively in the state or federal courts located in New Jersey.

14. SMS Messaging Terms

Scalix26 LLC (doing business as "SCALIX26") operates a two-way customer support text messaging program. End users opt in by texting our business number, (772) 296-2626, directly. By sending the first text message, you consent to receive automated SMS replies related to your inquiry — including answers about hours, service availability, pricing, appointment scheduling, and general support. This is conversational, one-to-one support. We do not send bulk, marketing, or promotional messages through this program. No messages are sent to you before you have texted us first.

You can cancel the SMS service at any time by replying STOP to any message. After you send "STOP," we will send a confirmation and you will no longer receive SMS messages from us. To rejoin, simply text us again.

If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at support@scalix26.com or (772) 296-2626.

Message frequency varies based on your interaction with us. Message and data rates may apply for any messages sent to you from us and to us from you. For questions about your text or data plan, contact your wireless provider.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For information on how we collect, use, and protect your information — including your mobile opt-in data — please see our Privacy Policy.

15. Contact

For questions about these Terms of Service, contact us at:

Scalix26 LLC

Email: support@scalix26.com

Phone: (772) 296-2626

Website: scalix26.com